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Evidence Guide: MSAPCI102A - Apply effective work practices

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSAPCI102A - Apply effective work practices

What evidence can you provide to prove your understanding of each of the following citeria?

Plan, organise and complete daily work

  1. Work instructions and priorities are identified and interpreted in consultation with supervisor
  2. An appropriate work plan or daily routine is determined and mapped out
  3. Materials, resources or information needed to complete work is determined, collected, and organised
  4. Work tasks are completed within designated timelines, quality standards, and instructions
  5. Problems that arise are dealt with in a practical, timely and appropriate manner and assistance is sought when required
  6. Feedback is sought on work performance and improvements made as required
Work instructions and priorities are identified and interpreted in consultation with supervisor

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An appropriate work plan or daily routine is determined and mapped out

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Materials, resources or information needed to complete work is determined, collected, and organised

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work tasks are completed within designated timelines, quality standards, and instructions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Problems that arise are dealt with in a practical, timely and appropriate manner and assistance is sought when required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback is sought on work performance and improvements made as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate effectively

  1. Appropriate lines of communication with supervisors, colleagues and customers are identified
  2. Effective communication skills and numeracy skills are used to gather and convey information
  3. Appropriate non-verbal behaviour is demonstrated
Appropriate lines of communication with supervisors, colleagues and customers are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effective communication skills and numeracy skills are used to gather and convey information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate non-verbal behaviour is demonstrated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with others

  1. Work roles of self and others in the workplace are identified
  2. Individual responsibilities and duties to the team are undertaken in a positive manner and in a range of situations to promote cooperation and good relationships
  3. Customers and colleagues who have diverse backgrounds are respected
Work roles of self and others in the workplace are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Individual responsibilities and duties to the team are undertaken in a positive manner and in a range of situations to promote cooperation and good relationships

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customers and colleagues who have diverse backgrounds are respected

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use workplace technology

  1. Appropriate workplace technology is selected and used according to workplace and manufacturer's guidelines and instructions
  2. Workplace technology is inspected to ensure it is not damaged and is working properly and precautions are taken to reduce risks
  3. Appropriate action is taken when problems with workplace technology occur
  4. Workplace technology is cared for according to workplace and manufacturer's guidelines and instructions
Appropriate workplace technology is selected and used according to workplace and manufacturer's guidelines and instructions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace technology is inspected to ensure it is not damaged and is working properly and precautions are taken to reduce risks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate action is taken when problems with workplace technology occur

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace technology is cared for according to workplace and manufacturer's guidelines and instructions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Solve work problems

  1. Identify problems and develop practical or creative solutions within the scope of individual responsibility to rectify them
  2. Ask for assistance from key personnel when appropriate
  3. Report workplace problems as required using appropriate workplace procedures
Identify problems and develop practical or creative solutions within the scope of individual responsibility to rectify them

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ask for assistance from key personnel when appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report workplace problems as required using appropriate workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adapt to change

  1. New work requirements or situations are identified, clarified and adapted to
  2. A range of possible practical or creative options to deal with workplace challenges are considered
  3. A willingness to be open to and trial new ideas and techniques is demonstrated
New work requirements or situations are identified, clarified and adapted to

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

A range of possible practical or creative options to deal with workplace challenges are considered

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

A willingness to be open to and trial new ideas and techniques is demonstrated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm appropriate knowledge and skills to:

interpret and plan own work activities

complete work activities in collaboration with others in accordance with instructions, procedures and applicable regulations

communicate effectively in the course of work activities

carryout basic calculations required to complete work activities

apply relevant ethical practices and codes of practice in the course of work activities

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Consistently shows evidence of application of relevant workplace procedures, policies, instructionsand regulations

Action is taken promptly to report and/or rectify any problems in accordance with workplace procedures

Recognises and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions among staff and others(

Work is completed systematically with required attention to detail without damage to goods, equipment or personnel

Context of assessment

Assessment of this unit must be carried out or managed by a registered training organisation and must include an undertaking of a range of different work tasks within reasonable workplace timeframes which includes participation in various, typical workplace communication situations and use a range of workplace technologies.

Assessment of knowledge must be conducted through appropriate written/oral examinations.

Appropriate practical assessment must occur:

in suitable simulations of a work environment organised by the registered training organisation, and/or

in an appropriate workplace

within reasonable workplace timeframes

Specific resources required for assessment

Access is required to opportunities and appropriate resources to either:

carry out a range of suitably simulated practical and knowledge assessments that demonstrate the skills and knowledge to work effectively (usually as part of a holistic assessment involving other competency units)

participate in actual workplace activities that demonstrate the skills and knowledge to work effectively

access to a range of workplace technologies such as computers, fax machines, telephones, photocopiers and the like

Required Skills and Knowledge

This describes the essential skills and knowledge required for this unit.

REQUIRED KNOWLEDGE

Knowledge and understanding are essential to apply this competency standard in the industry and workplace. The requirements for this competency standard are a knowledge and basic understanding of:

workplace procedures, policies and instructions

workplace structures and the roles and responsibilities of individuals and team/group members

basic mathematical operations and techniques

procedures for identifying and using relevant workplace technology when carrying out workplace calculations

typical problems in the workplace and appropriate action and solutions

systems and equipment used in the workplace and the instructions, processes and precautions for their use

basic principles of teamwork in the workplace

REQUIRED SKILLS

To achieve the performance criteria, some complementary skills are required. These are the ability to:

use literacy skills in regard to written and verbal communication in the workplace

use basic interpersonal and communication skills (including listening and questioning, receiving feedback)

interpret and follow a designated work plan or set of instructions for a job

plan a daily routine to complete required workplace tasks follow relevant OHS and environmental protection procedures and responsibilities

time management strategies

work cooperatively and collaboratively with others to complete tasks

adapt and modify activities depending on differing workplace contexts and environment

useappropriate techniques to solve or report problems identified when completing work tasks

carry out calculations that may be required when completing work tasks, particularly including the four basic mathematical operations

take appropriate initiatives to deal with problems and to complete tasks

identify and correctly use equipment, tools and other technology required to complete workplace tasks

keep required records of workplace activities

apply relevant industrial or other legislative requirements

recognise and adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions among staff and others

recognise limitations, ask for helpand seek clarification or information about work requirements and procedures

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

1. What are work instructions?

Work instructions may include:

job sheets

patterns

plans

drawings

designs

verbal directions

customer orders

2. What are effective communication skills?

Communication in the workplace may include:

listening and understanding

speaking clearly and directly

reading independently

writing to audience needs

group interaction

the chain of command in which to report

questioning to obtain information and/or clarify information and understanding

routine oral reporting

routine written reporting

participation in routine meetings in the workplace

basic recording of discussions

4. What are effective numeracy skills?

Effective numeracy skills are those which related to the job or specific task and may involve the operations of multiplication, division, addition, subtraction, percentages and/or fractions, and may include those related to:

estimates of the quantities of materials and resources required to complete a work task

money (cost, invoices, change, etc.)

volume

weight

time

length and distance

speed

area

perimeter

5. What are diverse backgrounds?

A diversity of backgrounds may include, but is not limited to different:

ages

genders

culture

personal values or beliefs

race

religion

political persuasion

6. What is workplace technology?

Workplace technology may vary widely from industry to industry and may include:

business equipment such as fax machines, telephones, photo copiers, cutting machines, cameras, voice recorders

computer technology such as laptops, PCs, digital cameras, zip drives, modems, scanners, printers

other technology such as machinery, hand tools, , lifts, security systems

7. What are precautions?

Workplace technology precautions may include:

routine checking of equipment

regular backups of data

keeping a log book of detected faults

checking that repairs have been carried out

using appropriate clothing

8. What is appropriate action?

Appropriate action may include:

contacting a supervisor, manager

contacting the manufacturer

contacting a service provider

reporting and documenting the problem

9. Who are key personnel?

Key personnel may include:

supervisor

manager

fellow colleagues

team members

10. What are workplace procedures?

Workplace procedures may include but are not limited to:

organisational policies and guidelines

common organisational practice

performance plans

OHS policies, procedures and programs

relevant legislative requirements in areas such as OHS, privacy , anti-discrimination, environmental protection, trade practices, etc

relevant licence requirements and related regulations